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Refund Policy

Refund Policy - Primrose Hosts

Refund Policy

All refund requests must be submitted within 24 hours of the service purchase. Services that have been activated, configured, or used may be partially or fully non-refundable. Refunds are processed in accordance with UK law and the Consumer Rights Act 2015.

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Detailed Refund Terms

  • Refund Eligibility: Refunds are only available if requested within 24 hours of the original purchase date and time. Requests received after this period will not be considered.
  • Process: Submit a support ticket with your order details. The sales team will review and respond as soon as possible.
  • Activated Services: Any service that has been activated, configured, or used may not be eligible for a refund. This includes servers, domains, or software licenses.
  • Method of Refund: Refunds will be issued using the original payment method. Primrose Hosts is not responsible for third-party processing fees.
  • Legal Compliance: This policy is governed by the laws of England and Wales, in accordance with the Consumer Rights Act 2015. Nothing affects your statutory rights.
  • Exceptions: Certain services may be explicitly marked as non-refundable at purchase. By purchasing, you acknowledge these terms.
  • Amendments: Primrose Hosts reserves the right to amend this policy at any time. Changes take effect immediately upon publication.

UK Consumer Rights Act 2015 Compliance

Primrose Hosts operates in full compliance with the Consumer Rights Act 2015. Under this legislation:

  • Consumers have the right to services that are performed with reasonable care and skill.
  • Services must be provided within a reasonable time and at a reasonable charge.
  • Consumers may be entitled to a refund, repair, or replacement if services fail to meet these standards.

Primrose Hosts is legally entitled to:

  • Decline refund requests if the service has already been activated, configured, or used, as activation constitutes acceptance of the service.
  • Charge for services already rendered within the 24-hour refund period if usage has occurred.
  • Set clear refund policies and conditions, as outlined on this page, which are fully compliant with the Consumer Rights Act 2015.
  • Amend this refund policy at any time, provided that changes do not violate statutory consumer rights.

This ensures that both Primrose Hosts and its customers are protected, while fully respecting UK consumer legislation.

Submit a Refund Request